Friday, July 25, 2008

Objection

So Alwyn was talking about some NLP stuff and he suggested that I write something about the NLP that I use in my life. So here's one of my favorites that I use to handle objections.

Scenario: You are suggesting something, but the other party is resisting your suggestion.

Technique: Use basic pacing and leading to work around the objection. PACE the objection, and LEAD it with yet another suggestion.

For example, you want to propose that a client implement Plan X. Your client is unsure about Plan X. The convo could look something like this:
Client: I'm really unsure that Plan X could work.
You: What makes you say that? (finding out the objection)
Client: Because of Y and Z reasons.
You: Y and Z are really good reason why you should be unsure about Plan X. (pace)
You: However, even as you are somewhat unsure about Plan X... (pace)
You: ... I am sure you realize that Plan X offers A B and C advantages (speculative leading)

Ugh... That wasn't a very good example but that's all I can come up with at 3am. Y'all will just have to make do :)

1 comment:

Anonymous said...

ok, i got lost somewhere in there...but it does sounds promising...